tl;dv and the GDPR: AI training, data location and DPA

Doesn't train on your data.

No: tl;dv says it does not use customer recordings, transcripts, notes or files to train foundation or other generative AI models, and its AI providers do not train on them either.

Vendor's wording: “does not use Customer Content, including meeting recordings, transcripts, notes, files, or other data processed through the Services, to train, fine-tune, or improve foundation models”

Source: tldv.ioSection 9 AI Model TrainingChecked on 19 October 2026

Doesn't train on your data.

No. Customer content is not used to train foundation or generative models, by tl;dv or its AI providers

Source: tldv.ioPrivacy policy (published 9 Sep 2026)Checked on 17 October 2026

European Economic Area: Google Cloud, Wasabi and Hetzner data centres, including Germany and Finland. Part of the AI processing can run in the US depending on the account's AI hosting setting.

Vendor's wording: “All our services are hosted in Europe (within the European Economic Area) with the exception of part of our service involving artificial intelligence, depending on your choice of hosting location.”

Source: tldv.ioSection 8 Is your data sent outside the European UnionChecked on 19 October 2026

EU hosting available.

Yes: the account preferences let you choose whether AI is hosted in Europe or the US; other hosting is in the EEA. The page does not say which plans have the choice.

Vendor's wording: “you can now choose where your AI is hosted”

Source: tldv.ioTrusted and Secure Generative AIChecked on 19 October 2026

EU: hosted primarily in the EU (Google Cloud, Wasabi and Hetzner in Germany and Finland)

Source: tldv.ioSection 8Checked on 17 October 2026

Data in the EU by default.

EU by default; AI processing in the EU or the US depending on the AI hosting location chosen in account preferences

Source: tldv.ioAI processing sectionChecked on 17 October 2026

DPA in the terms.

Yes, listed among Trust Center resources (access route not captured)

Source: trust.tldv.ioResources listChecked on 17 October 2026

Not public.

No separate list (tldv.io/subprocessors returns 404). The privacy policy section 7.2 names 18 providers: Google Cloud, Hetzner, Wasabi, Stripe, Mixpanel, Cloudflare, Sentry, Intercom, CustomerIO, Gmail, Slack, Deel, Hubspot, Paragon, and AI/transcription: Anthropic, Google Vertex, AssemblyAI, ElevenLabs.

Vendor's wording: “Artificial Intelligence provider Anthropic, Google Vertex”

Source: tldv.ioSection 7.2 Third-parties and subcontractorsChecked on 19 October 2026

EU or Swiss vendor.

Not applicable (EU-based vendor, Tldx Solutions GmbH, Aachen, Germany)

Vendor's wording: “The Data Controller is Tldx Solutions GmbH, headquartered at Tldx Solutions GmbH, Kaiser-Friedrich-Allee 51, 52074”

Source: tldv.ioSection on the data controllerChecked on 19 October 2026

16 listed.

Public. 16 entries, mostly Europe; Anthropic (AI provider) listed as US, while the Google Cloud entry says Anthropic models run via Vertex AI in the EU; GitLab and Intercom in the US

Source: trust.tldv.io'1-10 of 16 results'Checked on 17 October 2026

EU or Swiss vendor.

Not applicable (EU-based vendor, Tldx Solutions GmbH, Aachen)

Source: tldv.ioController sectionChecked on 17 October 2026

Recordings and transcripts: free users 3 months; paying users until the account is deleted.

Vendor's wording: “Free user: 3 months Paying user: until account deletion”

Source: tldv.ioRetention period tableChecked on 19 October 2026

Recordings and transcripts of paying users are kept until the account is deleted (free users: 3 months); logs are kept for 10 days; users can delete recordings themselves

Source: tldv.ioTable 'Retention period', row 'Video and audio recording, written transcriptions'Second source: intercom.helpChecked on 17 October 2026

1 audit report named: SOC 2 Type II (report on request). GDPR compliance is claimed. Its hosting providers hold ISO 27001; tl;dv itself names no ISO certificate.

Vendor's wording: “tl;dv is SOC2 compliant. Our SOC 2 (Type II) shows our commitment towards a continuous effective build and improvement of our system and organization controls”

Source: tldv.ioSOC2 ComplianceChecked on 19 October 2026

SOC 2 Type II (2026 report); GDPR listed. No ISO certification shown

Source: trust.tldv.ioTrust Center compliance tiles and documentsChecked on 17 October 2026

Partly. Team admins set default privacy and sharing rules, auto-recording rules and team AI note templates under Your Team > Admin Controls; no switch that turns AI features off is described

Source: intercom.helpSteps 'Go to Your Team > Admin Controls'Second source: intercom.helpChecked on 17 October 2026

€29 / user / mo.

EUR 29 per seat/month billed annually

Source: tldv.ioBusiness cardChecked on 17 October 2026