Data

Relevance AI and the GDPR: AI training, data location and DPA

Team: Doesn't train on your data. EU hosting available · DPA not stated.

Vendor: OnSearch Pty Ltd (Relevance AI)AssistantsChecked on How we check

Verdict

Is Relevance AI GDPR compliant?

Team

Business

Doesn't train on your data

EU hosting available · DPA not stated

Price: $234 / mo

No tool is GDPR compliant on its own: that depends on how your business uses it. This page shows the vendor's side, from its own pages. It is not legal advice.

Training

Does Relevance AI train on your data?

Trains on your data by default?

Checked

Doesn't train on your data.

No. Docs say Relevance AI does not use customer data to train its models or improve its services unless there is a specific partnership agreement.

Vendor's wording: “We do not use your data to train our models or improve our services unless you have a specific partnership agreement with us”

Source: relevanceai.comData ownership and privacySecond source: relevanceai.comChecked on

Location

Where does Relevance AI store your data?

Where data is stored by default

Checked

You choose at sign-up: US (N. Virginia), EU (London) or Australia (Sydney). The region cannot be changed afterwards.

Vendor's wording: “Data is stored in Australia, the US, or the EU/UK, based on your selection at signup.”

Source: relevanceai.comData residency & storageChecked on

EU hosting on this plan

Checked

EU hosting available.

Yes. Pick EU (London) when creating the organisation; it cannot be changed later. Docs do not limit this to a plan.

Vendor's wording: “Data is stored in Australia, the US, or the EU/UK, based on your selection at signup.”

Source: relevanceai.comData residency & storageChecked on

Processors

Who else handles Relevance AI data?

EU–US Data Privacy Framework

Checked

Not listed.

No listing found for search term 'Relevance AI', 'OnSearch'

Source: dataprivacyframework.govSearch 'Relevance AI', 'OnSearch' returned 'Query returned no results'Checked on

Retention

How long does Relevance AI keep your data?

How long data is kept

Checked

Run logs and conversations are kept until the customer deletes them (30 days only on the retired free tier); Team shows 90-day task history. Automatic retention rules are Enterprise-only. Account deletion is processed within 60 days.

Vendor's wording: “For other tiers, the data is stored until you choose to delete it”

Source: relevanceai.comData retentionSecond source: relevanceai.comChecked on

Security

Which certifications and admin controls does Relevance AI have?

Security certifications

Checked

1 named: SOC 2 Type II (reports under NDA for Enterprise); GDPR compliance is also claimed.

Vendor's wording: “Relevance AI is SOC2 Type II compliant, and we operate in a multi-region environment.”

Source: relevanceai.comSecurity certifications and complianceChecked on

Admin controls for AI

Checked

Not offered on Team: SSO, RBAC and audit logs are Enterprise features; no organisation-wide setting to switch AI features off is documented.

Vendor's wording: “Enterprise Security (SSO, RBAC, audit logs)”

Source: relevanceai.comEnterprise plan feature listChecked on

The vendor doesn't say: DPA, sub-processors, price.

Alternatives

Relevance AI alternatives that don't train on your data

Other assistants tools whose business plan doesn't train on your data and includes a DPA.

The five marks, in order: No AI training · EU hosting · DPA · Sub-processors listed · DPF or EU vendor. ✓ meets it, ✕ doesn't, – partly, ? not stated.

Tool · PlanVerdictYour five rules
  • Langdock

    Business · €29.00 / user / mo

    Says it doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓✓✓

  • Microsoft 365 Copilot

    Business add-on · €18.20 / user / mo

    Doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓✓✓

  • nele.ai

    usage-based credit subscription · See details

    Doesn't train on your dataEU hosting available · DPA on request

    ✓✓✓✓✓

  • Proton Lumo

    Professional · €11.99 / user / mo

    Says it doesn't train on your dataData in the EU (vendor says) · DPA on request

    ✓✓✓✓✓

  • Gemini in Google Workspace

    Business Standard · €13.60 / user / mo

    Doesn't train on your dataLimited EU hosting · DPA in the terms

    ✓–✓✓✓

Need something your tools can't do?

We design and build what your team is missing, around the way you already work and the data rules you set.

Book a callServices