Data

Zoom Workplace and the GDPR: AI training, data location and DPA

Pro: Doesn't train on your data. EU hosting only on higher plans · DPA in the terms.

Vendor: ZoomMeetings and notesChecked on How we check

Verdict

Is Zoom Workplace GDPR compliant?

Pro

Business

Doesn't train on your data

EU hosting only on higher plans · DPA in the terms

Price: €13.33 / user / mo

No tool is GDPR compliant on its own: that depends on how your business uses it. This page shows the vendor's side, from its own pages. It is not legal advice.

Training

Does Zoom Workplace train on your data?

Trains on your data by default?

Checked

Doesn't train on your data.

No. Zoom does not use customer audio, video, chat, screen sharing, attachments or similar content to train Zoom's or third-party models

Source: library.zoom.comAI whitepaper, data governanceChecked on

Location

Where does Zoom Workplace store your data?

Where data is stored by default

Checked

United States by default for customer content; paid EU customers can route meeting traffic through EU data centres while content, account and diagnostic data stay in the US

Source: zoom.comGDPR page (updated 8 Aug 2024)Checked on

EU hosting on this plan

Checked

EU hosting only on higher plans.

Not on Pro: Zoom's EU infrastructure (in-region storage and AI Companion processing) is for EU Education and Enterprise accounts

Source: media.zoom.comFact sheet (April 2026), section IIChecked on

Contract

Does Zoom Workplace sign a data processing agreement?

Data processing agreement (DPA)

Checked

DPA in the terms.

Yes. Zoom's Data Processing Addendum is incorporated into the Terms of Service for all customers

Source: zoom.comGDPR page (updated 8 Aug 2024)Checked on

Processors

Who else handles Zoom Workplace data?

Sub-processors (companies that handle the data for them)

Checked

21 listed.

Public. 21 third parties plus Stripe for Events; AI: Anthropic (US), OpenAI (US, EU), Microsoft (many regions), AWS; latest change 2 Oct 2026; email sign-up

Source: zoom.comAuthorized sub-processors table and updatesChecked on

EU–US Data Privacy Framework

Checked

On the list.

Active (Zoom; EU-US, Swiss-US, UK Extension)

Source: dataprivacyframework.govSearch 'Zoom Communications'Checked on

Retention

How long does Zoom Workplace keep your data?

How long data is kept

Checked

No fixed period: Zoom keeps content as long as needed for the uses in its Privacy Statement or as the law requires. Admins can disable and lock meeting transcripts so summaries are made without keeping a transcript; third-party AI providers keep nothing

Source: library.zoom.comSections 'Data Retention' and 'Zero Data Retention for Meeting Summary'Checked on

Security

Which certifications and admin controls does Zoom Workplace have?

Security certifications

Checked

ISO 27001, ISO 27017/27018, ISO 27701, SOC 2 Type 2 (also with HITRUST), CSA STAR Level 2, BSI C5, IRAP; PCI DSS for Zoom Phone and Contact Center; FedRAMP Moderate for the government offering

Source: zoom.comCompliance certifications listChecked on

Admin controls for AI

Checked

Yes. Account owners and admins can enable or disable each AI feature for the whole account or for groups in the Admin Portal, and lock the settings

Source: library.zoom.comSection 'Account and Group Administrator Controls'Checked on

Price

What does Zoom Workplace cost?

Price, as shown in Germany

Checked

€13.33 / user / mo.

EUR 13.33 per user/month billed annually, excl. VAT

Source: zoom.usWorkplace Pro card, Euros selectedChecked on

Alternatives

Zoom Workplace alternatives that don't train on your data

Other meetings and notes tools whose business plan doesn't train on your data and includes a DPA.

The five marks, in order: No AI training · EU hosting · DPA · Sub-processors listed · DPF or EU vendor. ✓ meets it, ✕ doesn't, – partly, ? not stated.

Tool · PlanVerdictYour five rules
  • jamie

    Team · €33 / user / mo

    Doesn't train on your dataData in the EU by default · DPA on request

    ✓✓✓✓✓

  • Leexi

    Business · €39 / user / mo

    Doesn't train on your dataEU hosting available · DPA in the terms

    ✓✓✓✓✓

  • Noota

    Business · $39 / mo

    Doesn't train on your dataEU hosting available · DPA in the terms

    ✓✓✓✓✓

  • tl;dv

    Business (+1) · €29 / user / mo

    Doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓✓✓

  • Trint

    Advanced · See details

    Doesn't train on your dataEU hosting available · DPA on request

    ✓✓✓✓✓

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