Data

ZoomInfo Sales and the GDPR: AI training, data location and DPA

Professional: Trains on your data, with no documented way to stop it. EU hosting not documented · DPA in the terms.

Vendor: ZoomInfo Technologies LLC (Vancouver, USA)Sales, marketing and supportChecked on How we check

Verdict

Is ZoomInfo Sales GDPR compliant?

Professional

Business

Trains on your data, with no documented way to stop it

EU hosting not documented · DPA in the terms

Price: Quote only

No tool is GDPR compliant on its own: that depends on how your business uses it. This page shows the vendor's side, from its own pages. It is not legal advice.

Training

Does ZoomInfo Sales train on your data?

Trains on your data by default?

Checked

Trains on your data, with no documented way to stop it.

Yes, per the privacy policy: its list of uses of collected information includes training LLMs and other AI models. The policy covers the website and services in general and does not say whether customer-entered content is included; the customer contract is not public.

Vendor's wording: “Fine-tune or train LLMs or other Artificial Intelligence models”

Source: zoominfo.comIII. How We Use InformationChecked on

Location

Where does ZoomInfo Sales store your data?

Where data is stored by default

Checked

United States: the sub-processor list shows Amazon Web Services and Google as hosting providers, both in the USA; the policy says data is processed and stored in the US and other countries.

Vendor's wording: “Amazon Web Services, Inc. USA Cloud hosting and infrastructure provider”

Source: zoominfo.comList of Sub-Processors, Amazon Web ServicesChecked on

Contract

Does ZoomInfo Sales sign a data processing agreement?

Data processing agreement (DPA)

Checked

DPA in the terms.

Yes. ZoomInfo publishes a customer DPA (with SCCs and a UK addendum) that is incorporated into the software licence agreement.

Vendor's wording: “This Data Processing Addendum (“DPA”) amends and is incorporated into the software license agreement”

Source: assets.ctfassets.netDPA preambleChecked on

Processors

Who else handles ZoomInfo Sales data?

Sub-processors (companies that handle the data for them)

Checked

Published.

Yes, public list at zoominfo.com/legal/subprocessors (updated 17 July 2026): 29 entries. AI providers listed: Anthropic, Google, OpenAI, Groq, LangChain and 1Mind AI.

Vendor's wording: “Anthropic, PBC USA Generative AI services”

Source: zoominfo.comZoomInfo Sub-ProcessorsChecked on

EU–US Data Privacy Framework

Checked

On the list.

Active (ZoomInfo; EU-US DPF, Swiss-US DPF, UK Extension)

Source: dataprivacyframework.govSearch 'ZoomInfo Technologies'Checked on

Retention

How long does ZoomInfo Sales keep your data?

How long data is kept

Checked

No fixed period for customer content in public documents; the DPA requires deletion or return of the data on termination at the customer's choice.

Vendor's wording: “the data importer shall, at the choice of the data exporter, delete all”

Source: assets.ctfassets.netDPA, SCC clause on termination of processingChecked on

Security

Which certifications and admin controls does ZoomInfo Sales have?

Security certifications

Checked

ISO 27001, ISO 27701, ISO 27017, ISO/IEC 42001 and SOC 2 Type II (5), plus TRUSTe Responsible AI certification.

Vendor's wording: “ZoomInfo holds ISO 27001, ISO 27701, ISO 27017, and ISO/IEC 42001:2023 certifications and has earned a comprehensive SOC 2 Type II attestation.”

Source: zoominfo.comCertificationsChecked on

The vendor doesn't say: EU hosting, admin controls, price.

Alternatives

ZoomInfo Sales alternatives that don't train on your data

Other sales, marketing and support tools whose business plan doesn't train on your data and includes a DPA.

The five marks, in order: No AI training · EU hosting · DPA · Sub-processors listed · DPF or EU vendor. ✓ meets it, ✕ doesn't, – partly, ? not stated.

Tool · PlanVerdictYour five rules
  • Pipedrive

    Growth · €39 / user / mo

    Says it doesn't train on your dataEU hosting available · DPA on request

    ✓✓✓✓✓

  • Attio

    Pro · €74 / user / mo

    Doesn't train on your dataEU hosting not documented · DPA on request

    ✓?✓✓✓

  • Dynamics 365 Sales

    Professional · €56.30 / user / mo

    Doesn't train on your dataEU hosting available · DPA on request

    ✓✓✓?✓

  • folk

    Standard · €22 / user / mo

    Doesn't train on your dataEU hosting available · DPA on request

    ✓✓✓✓✕

  • GetResponse Email Marketing

    Marketer · €44.28 / mo

    Doesn't train on your dataEU hosting not documented · DPA on request

    ✓?✓✓✓

If no plan gives you the training default or data location you need, the tool may not be the right fit. We design and build what your team is missing around your own rules, and keep it running after launch.

See what we build

Need something your tools can't do?

We design and build what your team is missing, around the way you already work and the data rules you set.

Book a callServices