Data

BOTfriends X and the GDPR: AI training, data location and DPA

: Doesn't train on your data. Data in the EU by default · DPA in the terms.

Vendor: BOTfriends GmbH, WürzburgPhone and voiceChecked on How we check

Verdict

Is BOTfriends X GDPR compliant?

Business

Doesn't train on your data

Data in the EU by default · DPA in the terms

Price: See details

No tool is GDPR compliant on its own: that depends on how your business uses it. This page shows the vendor's side, from its own pages. It is not legal advice.

Training

Does BOTfriends X train on your data?

Trains on your data by default?

Checked

Doesn't train on your data.

No, in effect: the vendor says data you put in the platform is not used to improve the BOTfriends X platform. It does not name model training or say anything about the LLM providers behind it.

Vendor's wording: “Zudem werden Daten, die Sie in die Plattform hinterlegen nicht genutzt, um die BOTfriends X Plattform zu verbessern, sondern gehören nur Ihnen.”

Source: botfriends.deFAQ: Wer ist Eigentümer der Daten?Checked on

Location

Where does BOTfriends X store your data?

Where data is stored by default

Checked

EU: servers within the European Union (country not named); platform developed in Germany.

Vendor's wording: “Die AI Agent Plattform wird in Deutschland entwickelt und auf Servern innerhalb der Europäischen Union gehostet”

Source: botfriends.deFAQ: DSGVO- und EU AI Act-konformChecked on

EU hosting on this plan

Checked

Data in the EU by default.

EU hosting is the default for all customers; no separate setting needed. A country is not named.

Vendor's wording: “Alle von uns gewählten Komponenten und Integrationen werden datenschutzkonform in der EU gehostet.”

Source: botfriends.deFAQ on storage locationChecked on

Contract

Does BOTfriends X sign a data processing agreement?

Data processing agreement (DPA)

Checked

DPA in the terms.

Yes. BOTfriends supplies an Auftragsverarbeitungsvertrag (Data Processing Agreement) to customers; the text itself is not public.

Vendor's wording: “Damit Sie die Technologie datenschutzkonform bei Ihnen im Unternehmen implementieren können, liefern wir Ihnen selbstverständlich einen Auftragsverarbeitungsvertrag (Data Processing Agreement)”

Source: botfriends.deFAQ: Bietet BOTfriends Verträge...Checked on

Processors

Who else handles BOTfriends X data?

EU–US Data Privacy Framework

Checked

EU or Swiss vendor.

Not applicable (EU-based vendor, BOTfriends GmbH, Würzburg)

Vendor's wording: “BOTfriends GmbH Eichhornstraße 28 97070 Würzburg”

Source: botfriends.deImprintChecked on

Retention

How long does BOTfriends X keep your data?

How long data is kept

Checked

Admins set automatic deletion per data type (training, human handover, analytics, messages) with their own time interval. After the contract ends data is handed back and then deleted; no period is given.

Vendor's wording: “In der BOTfriends X Plattform können Sie eine Vielzahl von Datentypen (Training, Human Handover, Analytics, Nachrichten an den Bot uvm.) nach einem von Ihnen definierten Zeitintervall automatisiert löschen lassen.”

Source: botfriends.deAutomatische DatenlöschungChecked on

Price

What does BOTfriends X cost?

Price, as shown in Germany

Checked

See details.

From 3,000 EUR per month (BOTfriends X, sold via a consultation; a Pilot starts from 500 EUR per month). VAT not stated.

Vendor's wording: “BOTfriends X Vom ersten Go-Live zum neuen Service-Standard ab 3.000 € / Monat”

Source: botfriends.dePlan cardsChecked on

The vendor doesn't say: sub-processors, certifications, admin controls.

Alternatives

BOTfriends X alternatives that don't train on your data

Other phone and voice tools whose business plan doesn't train on your data and includes a DPA.

The five marks, in order: No AI training · EU hosting · DPA · Sub-processors listed · DPF or EU vendor. ✓ meets it, ✕ doesn't, – partly, ? not stated.

Tool · PlanVerdictYour five rules
  • Crisp

    Essentials · $95 / mo

    Doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓✓✓

  • RingCentral AI Receptionist

    standalone plan · $49 / mo

    Doesn't train on your dataEU hosting available · DPA in the terms

    ✓✓✓✓✓

  • Synthflow

    Enterprise · $30,000 / yr

    Doesn't train on your dataEU hosting available · DPA on request

    ✓✓✓✓✓

  • Parloa AI Agent Management Platform

    enterprise, consumption-based · See details

    Doesn't train on your dataEU hosting available · DPA in the terms

    ✓✓✓?✓

  • Placetel AI

    Grow · See details

    Doesn't train on your dataEU hosting not documented · DPA on request

    ✓?✓✓✓

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