Data

Parloa AI Agent Management Platform and the GDPR: AI training, data location and DPA

enterprise, consumption-based: Doesn't train on your data. EU hosting available · DPA in the terms.

Vendor: Parloa GmbHPhone and voiceChecked on How we check

Verdict

Is Parloa AI Agent Management Platform GDPR compliant?

enterprise, consumption-based

Enterprise

Doesn't train on your data

EU hosting available · DPA in the terms

Price: See details

No tool is GDPR compliant on its own: that depends on how your business uses it. This page shows the vendor's side, from its own pages. It is not legal advice.

Training

Does Parloa AI Agent Management Platform train on your data?

Trains on your data by default?

Checked

Doesn't train on your data.

No under the current AI Terms (V3, in force since December 2025): Parloa may use your input and output solely to operate and provide the service. The earlier V2 let it use customer data to improve its AI models.

Vendor's wording: “Output solely to operate, maintain, and provide the”

Source: a.storyblok.com8.2 Intellectual Property RightsChecked on

Location

Where does Parloa AI Agent Management Platform store your data?

EU hosting on this plan

Vendor says

EU hosting available.

Yes: Parloa Zones lets a customer deploy in its own region with customer data staying local (stated on the product page; enterprise).

Vendor's wording: “With Parloa Zones, deploy wherever you operate, with customer data staying local and under your control.”

Source: parloa.comRetain your data in your preferred regionChecked on

Contract

Does Parloa AI Agent Management Platform sign a data processing agreement?

Data processing agreement (DPA)

Checked

DPA in the terms.

Yes: the GTC say the parties conclude a Data Processing Agreement that is part of the agreement. The DPA text itself is not published.

Vendor's wording: “Data Processing Agreement ("DPA") which is part of”

Source: a.storyblok.com9. Data ProtectionChecked on

Processors

Who else handles Parloa AI Agent Management Platform data?

EU–US Data Privacy Framework

Checked

EU or Swiss vendor.

Not applicable (EU-based vendor, Parloa GmbH, Berlin)

Vendor's wording: “GmbH, Schönhauser Allee 9, 10119 Berlin”

Source: a.storyblok.comPreambleChecked on

Retention

How long does Parloa AI Agent Management Platform keep your data?

How long data is kept

Vendor says

Not a fixed default: the site says retention policies are set to each customer's requirements. No period is published.

Vendor's wording: “Data retention policies are set based on individual requirements, not a one-size-fits-all default.”

Source: parloa.comCustom data retentionChecked on

Security

Which certifications and admin controls does Parloa AI Agent Management Platform have?

Security certifications

Vendor says

7 named on the product page: ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR and the EU AI Act (compliance frameworks; only ISO 27001, SOC 2 and PCI DSS are certifications in the strict sense).

Vendor's wording: “Certification spans ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and the EU AI Act”

Source: parloa.comIndustry certificationsChecked on

Admin controls for AI

Vendor says

Partly: per-agent safety controls and topic enforcement can be configured for each AI agent; no organisation-wide switch to turn AI off is described.

Vendor's wording: “Per-agent safety controls address harmful or abusive contents, and off-topic conversations.”

Source: parloa.comConfigurable LLM GuardrailsChecked on

The vendor doesn't say: data location, sub-processors, price.

Alternatives

Parloa AI Agent Management Platform alternatives that don't train on your data

Other phone and voice tools whose business plan doesn't train on your data and includes a DPA.

The five marks, in order: No AI training · EU hosting · DPA · Sub-processors listed · DPF or EU vendor. ✓ meets it, ✕ doesn't, – partly, ? not stated.

Tool · PlanVerdictYour five rules
  • Crisp

    Essentials · $95 / mo

    Doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓✓✓

  • RingCentral AI Receptionist

    standalone plan · $49 / mo

    Doesn't train on your dataEU hosting available · DPA in the terms

    ✓✓✓✓✓

  • Synthflow

    Enterprise · $30,000 / yr

    Doesn't train on your dataEU hosting available · DPA on request

    ✓✓✓✓✓

  • BOTfriends X

    See details

    Doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓?✓

  • Placetel AI

    Grow · See details

    Doesn't train on your dataEU hosting not documented · DPA on request

    ✓?✓✓✓

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