Dialpad Connect with Dialpad AI and the GDPR: AI training, data location and DPA

Trains on your data unless you switch it off.

Yes, unless training is switched off in Settings: Dialpad's AI guide says using Dialpad AI helps improve it with call audio and transcripts, and customers can opt out at any level.

Vendor's wording: “models behind them being trained on how our users actually use our products. (Mainly using portions of aggregated audio and transcripts from actual calls.)”

Source: assets.ctfassets.netDialpad Ai: How data is usedChecked on 19 October 2026

You can switch the training off.

Use the AI training election in Settings (it can be set from one person up to the whole company), or ask your Dialpad support contact or privacy@dialpad.com. Turning Dialpad Ai off for a call also removes that call from training.

Vendor's wording: “Go to Settings, or contact your customer support representative or privacy@dialpad with questions.”

Source: assets.ctfassets.netDialpad Ai: How data is usedChecked on 19 October 2026

United States (Google Cloud Storage) by default, unless a Dialpad admin has selected a different region; Dialpad AI data used to improve the service is stored in the US on Google Cloud.

Vendor's wording: “are stored in the United States via Google Cloud Storage unless your Dialpad Services Administrator has selected a different region.”

Source: dialpad.comPrivacy policy: where is data storedSecond source: assets.ctfassets.netChecked on 19 October 2026

DPA on request.

Yes. Customers can sign Dialpad's Data Processing Agreement with one click.

Vendor's wording: “Dialpad customers can sign a Data Processing Agreement (DPA) that addresses GDPR and beyond.”

Source: dialpad.comGDPRChecked on 19 October 2026

On the list, under review.

Active (Dialpad; EU-US DPF, Swiss-US DPF, UK Extension, re-certification under review)

Source: dataprivacyframework.govSearch 'Dialpad'Checked on 19 October 2026

Kept while the account is active; deleted automatically within 180 days after the account is closed. Customers can set a customizable retention policy that deletes data routinely.

Vendor's wording: “Upon closure of your account, Dialpad will automatically delete your data within 180 days of account termination.”

Source: dialpad.comData RetentionChecked on 19 October 2026

4 named: SOC 2 Type II, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 (plus HIPAA-ready with a BAA).

Vendor's wording: “Dialpad’s infrastructure and processes are annually certified against ISO 27001:2022 (Information security management), ISO 27017:2015 (Information Security in the cloud), and ISO 27018:2019 (PII for public cloud processors).”

Source: dialpad.comIndustry complianceChecked on 19 October 2026

Yes: Dialpad AI access can be set at company and office level and down to individual employee phone numbers (per the vendor's AI guide; plan-level availability not stated).

Vendor's wording: “Dialpad gives you the option of setting access to Dialpad Ai features at the company and office level and as granularly as by individual employee phone numbers.”

Source: assets.ctfassets.netGrant access to Dialpad AiChecked on 19 October 2026