Data

Resemble AI Team and the GDPR: AI training, data location and DPA

: Trains on your data, with no documented way to stop it. No EU hosting · DPA in the terms.

Vendor: Resemble AI, Inc.Phone and voiceChecked on How we check

Verdict

Is Resemble AI Team GDPR compliant?

Business

Trains on your data, with no documented way to stop it

No EU hosting · DPA in the terms

Price: $350 / mo

No tool is GDPR compliant on its own: that depends on how your business uses it. This page shows the vendor's side, from its own pages. It is not legal advice.

Training

Does Resemble AI Team train on your data?

Trains on your data by default?

Checked

Trains on your data, with no documented way to stop it.

Yes, in a limited form: the Terms let Resemble keep and use non-identifiable "Aggregated Data" derived from your content for "internal learning and training". Detection media is not used for training unless you opt in in writing.

Vendor's wording: “Resemble AI shall retain and own all right, title and interest in and to such Aggregated Data, which may be used for troubleshooting, bug fixes, continuous development and improvement of our services and processes, internal learning and training”

Source: resemble.aiContent section: Aggregated Data; No model training on Detection MediaChecked on

Location

Where does Resemble AI Team store your data?

Where data is stored by default

Checked

United States: Google Cloud Platform us-east4 (Virginia), Render (Oregon) and Cerebrium (US)

Vendor's wording: “The Services are hosted and operated in the United States through Resemble AI and its service providers, principally Google Cloud Platform (us-east4, Virginia), Render (Oregon) and Cerebrium (United States).”

Source: resemble.aiTransfers of Personal DataChecked on

EU hosting on this plan

Checked

No EU hosting.

No for self-service plans: regional hosting (e.g. UK) is only for enterprise customers under a negotiated agreement; self-service data is processed on the standard US infrastructure

Vendor's wording: “Self-service customers acknowledge and accept that their data will be processed on Resemble AI's standard infrastructure.”

Source: docs.google.comSection 8.6Checked on

Contract

Does Resemble AI Team sign a data processing agreement?

Data processing agreement (DPA)

Checked

DPA in the terms.

Yes: Resemble AI publishes a Data Processing Agreement (last updated 17 March 2026) for business customers; the Terms incorporate it, and it includes EU SCCs

Vendor's wording: “Our Data Processing Agreement, which governs the processing we carry out on behalf of business customers, is available at”

Source: resemble.aiSection 2 Our role when we serve business customersChecked on

Processors

Who else handles Resemble AI Team data?

EU–US Data Privacy Framework

Checked

Not listed.

No listing found for search term 'Resemble AI'

Source: dataprivacyframework.govSearch 'Resemble AI' returned 'Query returned no results'Checked on

Retention

How long does Resemble AI Team keep your data?

How long data is kept

Checked

Text sent for speech synthesis and the generated audio are kept in an archive for retrieval and deleted within 30 days of your deletion request (support@resemble.ai). Voice models and training audio stay archived after the contract ends until you ask for deletion.

Vendor's wording: “Input text and generated audio retained for archival retrieval; deleted within 30 days of Controller's deletion request”

Source: docs.google.comAnnex 1 B: Text-to-Speech Inference; Section 11 Data Return and Deletion (DPA, last updated 17 March 2026)Checked on

Security

Which certifications and admin controls does Resemble AI Team have?

Security certifications

Checked

2 named: ISO/IEC 27001:2022 certified, and a SOC 2 Type II examination completed (Security, Availability, Confidentiality; 2026 report). The Trust Center also states GDPR and HIPAA compliance.

Vendor's wording: “Resemble AI is ISO/IEC 27001:2022 certified.”

Source: trust.resemble.aiCompliance; Resources (2026 SOC 2 Type 2 Report, ISO 27001:2022 Certificate)Checked on

The vendor doesn't say: sub-processors, admin controls, price.

Alternatives

Resemble AI Team alternatives that don't train on your data

Other phone and voice tools whose business plan doesn't train on your data and includes a DPA.

The five marks, in order: No AI training · EU hosting · DPA · Sub-processors listed · DPF or EU vendor. ✓ meets it, ✕ doesn't, – partly, ? not stated.

Tool · PlanVerdictYour five rules
  • Crisp

    Essentials · $95 / mo

    Doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓✓✓

  • RingCentral AI Receptionist

    standalone plan · $49 / mo

    Doesn't train on your dataEU hosting available · DPA in the terms

    ✓✓✓✓✓

  • Synthflow

    Enterprise · $30,000 / yr

    Doesn't train on your dataEU hosting available · DPA on request

    ✓✓✓✓✓

  • BOTfriends X

    See details

    Doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓?✓

  • Parloa AI Agent Management Platform

    enterprise, consumption-based · See details

    Doesn't train on your dataEU hosting available · DPA in the terms

    ✓✓✓?✓

If no plan gives you the training default or data location you need, the tool may not be the right fit. We design and build what your team is missing around your own rules, and keep it running after launch.

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