Data

Retell AI and the GDPR: AI training, data location and DPA

Pay as you go: Trains on your data unless you switch it off. EU hosting not documented · DPA on request.

Vendor: Retell AIPhone and voiceChecked on How we check

Verdict

Is Retell AI GDPR compliant?

Pay as you go

Business

Trains on your data unless you switch it off

EU hosting not documented · DPA on request

Price: $0.07 / min

No tool is GDPR compliant on its own: that depends on how your business uses it. This page shows the vendor's side, from its own pages. It is not legal advice.

Training

Does Retell AI train on your data?

Trains on your data by default?

Checked

Trains on your data unless you switch it off.

Yes, in de-identified form, unless the customer opts out of recording: the terms let Retell use recorded calls and content, de-identified and aggregated, to develop, train and improve its AI models

Source: retellai.comClause on Communications ('If you do not opt-out of recording…'), terms updated 7 Oct 2026Second source: retellai.comChecked on

Switch-off

How do you turn off AI training in Retell AI?

How to switch training off

Checked

You can switch the training off.

Per agent: Security & fallback settings > Data Storage Settings, choose 'Everything except PII' or 'Basic Attributes Only' to stop storing transcripts and recordings; the terms link training to recordings that are not opted out

Source: docs.retellai.com'Data Storage Privacy Settings'Second source: retellai.comChecked on

Location

Where does Retell AI store your data?

Where data is stored by default

Checked

United States: data is primarily stored and processed in the US

Source: retellai.comSection 'International Transfer of Data'Checked on

Contract

Does Retell AI sign a data processing agreement?

Data processing agreement (DPA)

Checked

DPA on request.

Yes, by signature: a DPA (and a BAA) is obtained through Retell's legal agreements portal (click-agreements.retellai.com)

Source: trust.retellai.comOverview note on BAA and DPAChecked on

Processors

Who else handles Retell AI data?

Sub-processors (companies that handle the data for them)

Checked

34 listed.

Public. 34 entries, mostly without a location shown; AI and speech: Azure (OpenAI, speech-to-text), OpenAI, Anthropic, Google Cloud, Cartesia, MiniMax, Fish Audio, ElevenLabs, Deepgram, Soniox, AssemblyAI and Fireworks AI; storage on AWS

Source: trust.retellai.comSubprocessors list ('1-10 of 34 results', all pages read)Checked on

EU–US Data Privacy Framework

Checked

Not listed.

No listing found for search term 'Retell'

Source: dataprivacyframework.govSearch 'Retell' returned 'Query returned no results'Checked on

Retention

How long does Retell AI keep your data?

How long data is kept

Checked

Kept indefinitely by default; a retention period per agent deletes recordings, transcripts and logs automatically and permanently

Source: docs.retellai.comData Retention Policy pageChecked on

Security

Which certifications and admin controls does Retell AI have?

Security certifications

Checked

SOC 2 Type 2 and ISO 27001:2022; HIPAA, GDPR and CCPA attestation letters

Source: trust.retellai.comCompliance section and documentsChecked on

Admin controls for AI

Checked

Per agent rather than organisation-wide: data storage mode and retention are set for each agent; custom SSO is an Enterprise feature

Source: docs.retellai.comPer-agent privacy settingsSecond source: retellai.comChecked on

The vendor doesn't say: EU hosting, price.

Alternatives

Retell AI alternatives that don't train on your data

Other phone and voice tools whose business plan doesn't train on your data and includes a DPA.

The five marks, in order: No AI training · EU hosting · DPA · Sub-processors listed · DPF or EU vendor. ✓ meets it, ✕ doesn't, – partly, ? not stated.

Tool · PlanVerdictYour five rules
  • Crisp

    Essentials · $95 / mo

    Doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓✓✓

  • RingCentral AI Receptionist

    standalone plan · $49 / mo

    Doesn't train on your dataEU hosting available · DPA in the terms

    ✓✓✓✓✓

  • Synthflow

    Enterprise · $30,000 / yr

    Doesn't train on your dataEU hosting available · DPA on request

    ✓✓✓✓✓

  • BOTfriends X

    See details

    Doesn't train on your dataData in the EU by default · DPA in the terms

    ✓✓✓?✓

  • Parloa AI Agent Management Platform

    enterprise, consumption-based · See details

    Doesn't train on your dataEU hosting available · DPA in the terms

    ✓✓✓?✓

If no plan gives you the training default or data location you need, the tool may not be the right fit. We design and build what your team is missing around your own rules, and keep it running after launch.

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