Lime Connect, formerly Userlike and the GDPR: AI training, data location and DPA

Says it doesn't train on your data.

No (vendor statement): chat data is not used for external AI training without an appropriate legal basis; a feature box says it is never used to train external AI models. Training by Lime Connect itself is not addressed.

Vendor's wording: “No. At Lime Connect, customer data from chats are not used for external AI training without an appropriate legal basis.”

Source: connect.lime-technologies.comFAQ: Are customer data used to train AI models?Checked on 19 October 2026

Germany: all communication data is stored on servers in Germany.

Vendor's wording: “All communication data is stored exclusively within Europe, specifically on servers located in Germany.”

Source: connect.lime-technologies.comFAQ: Where is data storedChecked on 19 October 2026

EU hosting not documented.

Included by default: data is stored only in Germany/Europe; no setting needed.

Vendor's wording: “All communication data is stored exclusively within Europe, specifically on servers located in Germany.”

Source: connect.lime-technologies.comFAQ: Where is data storedChecked on 19 October 2026

DPA on request.

Yes. A DPA is available on request via a form on the data-privacy page (Data Protection Officer replies in 1-2 working days) and includes the sub-processor list.

Vendor's wording: “Data Processing Agreement (DPA) available on request, including a full list of sub-processors”

Source: connect.lime-technologies.comIndependently audited sectionChecked on 19 October 2026

EU or Swiss vendor.

Not applicable (EU-based vendor, Lime Connect (Userlike) GmbH, Cologne)

Vendor's wording: “Lime Connect (Userlike) GmbH Kölnturm, Im Mediapark 8 50670 Köln”

Source: connect.lime-technologies.comImprintChecked on 19 October 2026

You set an expiry date: chat transcripts and messages are deleted automatically after the period you choose; conversations can also be exported or deleted manually. If the account is deleted, its data is deleted automatically.

Vendor's wording: “you can set an expiry date on your data. This means that your customer data (chat transcripts, messages) will be automatically deleted after a time set by you.”

Source: connect.lime-technologies.comAutomatic data deletionChecked on 19 October 2026

1 named: ISO 27001 (the servers where data is stored are ISO 27001-certified; Lime Connect's own certification is not claimed). No SOC 2 named.

Vendor's wording: “All data is stored on ISO 27001-certified servers. Independently audited and regularly renewed.”

Source: connect.lime-technologies.comISO 27001 Certified boxChecked on 19 October 2026

Partly: Connect AI Agent and Copilot are separate paid add-ons (so AI is off unless bought), and admins decide which requests AI handles and when a human takes over.

Vendor's wording: “you decide what gets automated, what data is processed, and when a human steps in”

Source: connect.lime-technologies.comYou're in control of the AIChecked on 19 October 2026

See details.

From 105 EUR per month billed monthly, or 87 EUR per month billed annually, excluding VAT (Pro; minimum 3 seats). AI Agent add-on from 99 EUR per month. Whether the price is per seat is not stated.

Vendor's wording: “Multi-channel customer communication, enhanced by AI. From 105 € /month* 87 € /month*”

Source: connect.lime-technologies.comPro cardChecked on 19 October 2026